At FloristFlowerDelivery.co.uk, we take pride in ensuring your flowers are delivered fresh, on time, and in perfect condition. This policy outlines our processing times, delivery options, and important terms.

1. Processing Time

All flower orders are carefully prepared by our florists and dispatched promptly. Orders are typically processed within 24 hours (excluding Sundays and public holidays). Same-day and next-day delivery options are available for selected locations.

2. Delivery Timeframes

  • Standard Delivery: Most orders are delivered within 1โ€“3 working days.
  • Same-Day Delivery: Available for selected postcodes when orders are placed before our cut-off time (usually 12:00 noon).
  • Next-Day Delivery: Available across the UK on eligible products.

Please note: While we strive to deliver on time, delivery times may be affected by factors outside our control, such as courier delays, traffic conditions, or adverse weather.

3. Multiple Items

If your order contains multiple items (e.g., flowers and gifts), they may arrive in separate shipments to ensure freshness and efficiency.

4. Delivery Costs

Delivery charges, if applicable, will be displayed at checkout. We occasionally offer free delivery promotions, which will be clearly marked on our website.

5. Tracking & Updates

For most orders, you will receive a confirmation email once your order is dispatched. Tracking information may be provided depending on the delivery method.

6. Failed Deliveries

If no one is available at the delivery address, our couriers may:

  • Leave the flowers in a safe place,
  • Leave them with a neighbour, or
  • Attempt redelivery.

In cases where delivery cannot be completed due to incorrect or incomplete address details, the order may be returned to us, and additional delivery charges may apply.

7. Delivery Areas

We deliver flowers across the UK. Some remote or rural areas may have longer delivery times or limited service availability.

8. Special Occasions & Peak Periods

During busy periods (such as Valentineโ€™s Day, Motherโ€™s Day, and Christmas), we recommend placing orders early to guarantee delivery. While we work hard to meet all requested dates, high demand may occasionally cause delays.

9. Address Accuracy

Please ensure all delivery details are correct at checkout. FloristFlowerDelivery.co.uk cannot be held responsible for delays or failed deliveries due to incomplete or inaccurate address information.

We may update this Shipping & Delivery Policy from time to time. Please check our website regularly for the latest information.