At FloristFlowerDelivery.co.uk, we take pride in providing the freshest flowers and highest-quality gifts. Your satisfaction is very important to us, and we want you to feel confident when ordering from us. Please read our Returns & Refunds Policy below.
1. Fresh Flowers & Perishable Items
Due to the perishable nature of fresh flowers and plants, we cannot accept returns once your order has been delivered, unless the product is faulty or arrives damaged. If you are unhappy with the condition of your flowers, please Contact us within 24 hours of delivery with photographs and details of the issue.
2. Non-Perishable Items
Non-perishable items such as vases, gift sets, or accessories may be returned within 14 days of receipt, in line with UK Consumer Contracts Regulations. Items must be unused, in their original packaging, and in a resalable condition.
3. Cancellation Policy
- Orders can be cancelled at least 24 hours before the scheduled delivery date for a full refund.
- For same-day or next-day deliveries, cancellations may not always be possible once the order has been prepared or dispatched. Please contact us as soon as possible if you need to cancel.
4. Refunds
- Approved refunds will be issued to your original payment method within 7โ10 working days.
- Delivery charges are non-refundable unless the refund is due to an error on our part or a faulty/damaged product.
5. Faulty or Damaged Items
If your flowers or gifts arrive in poor condition, please contact our customer care team within 24 hours of delivery. We may request photographs to help us assess the issue. Depending on the circumstances, we will arrange a replacement bouquet, an alternative of equal value, or a full refund at no additional cost.
6. No Exchanges
We do not offer exchanges for flowers or gifts. If you would like a different product, please place a new order separately.
We may update this Returns & Refunds Policy from time to time. Please review it periodically for any changes.