Effective Date: 19 Aug 2025

Welcome to FloristFlowerDelivery.co.uk. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

FloristFlowerDelivery.co.uk is an online retailer providing fresh flowers, bouquets, and related floral gifts. We make every effort to ensure that product details, descriptions, and prices are accurate; however, occasional errors may occur. If we discover an error in pricing, availability, or product details after you place an order, we will notify you promptly. You will then have the option to reconfirm or cancel your order for a full refund.

2. Orders & Payment

When placing an order, you confirm that all details provided are accurate and complete. All orders are subject to acceptance and availability. Payment must be made in full before your order is processed. We accept major credit and debit cards, as well as other secure payment methods displayed at checkout.

3. Pricing & Availability

All prices are listed in GBP (ยฃ) and include UK VAT where applicable. We reserve the right to change prices, promotions, and product availability at any time without notice. In the unlikely event of a pricing error, we are under no obligation to fulfil the order and will instead issue a refund.

4. Delivery

We offer same-day, next-day, and scheduled delivery options across the UK (subject to availability). Delivery times may vary depending on location and demand. While we work with trusted courier partners and local florists to ensure timely delivery, delays may occur due to circumstances beyond our control (e.g., traffic, weather conditions, courier delays). Orders may be delivered in separate parcels when multiple items are purchased.

5. Returns & Refunds

Due to the perishable nature of fresh flowers, our Returns & Refunds Policy is limited. If you are unsatisfied with your order, please contact us within 24 hours of delivery. Refunds or replacements will be assessed on a case-by-case basis. For non-perishable items (such as vases or gifts), you have the right to return your order within 14 days of receipt, in accordance with UK Consumer Contracts Regulations. Please see our Returns & Refunds Policy page for full details.

6. Substitutions & Quality Guarantee

We pride ourselves on delivering fresh, high-quality flowers. On rare occasions, substitutions may be necessary due to seasonal availability. When substitutions are made, they will be of equal or greater value while maintaining the overall style and colour theme of your chosen arrangement.

7. Faulty or Damaged Goods

If your flowers or gifts arrive damaged or not as described, please contact us within 24 hours of delivery. We may request photos to assess the issue. Once confirmed, we will arrange a replacement or refund at no additional cost.

8. Liability

Flowers and related products should be handled with care and kept out of reach of children and pets unless specified as safe. FloristFlowerDelivery.co.uk is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Intellectual Property

All content on this website, including text, images, and logos, is the property of FloristFlowerDelivery.co.uk or its licensors. You may not copy, reproduce, or distribute any content without our prior written consent.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please get in touch using the details on our Contact page.

We reserve the right to update or amend these Terms & Conditions at any time. Your continued use of the website following any changes constitutes acceptance of the revised terms.