Effective Date: 19 Aug 2025

At FloristFlowerDelivery.co.uk, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you visit our website or place an order for flower delivery.

1. Information We Collect

When you place an order, register for an account, or contact us, we may collect:

  • Personal details: name, billing and delivery address, email address, phone number, and payment information.
  • Order information: recipientโ€™s name, address, and delivery instructions.
  • Non-personal data: IP address, browser type, device details, and pages visited, to help improve our website and services.

2. How We Use Your Information

We use your information to:

  • Process and deliver your flower orders to the correct recipient
  • Provide customer support and respond to enquiries
  • Send updates about your order status
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or trade your personal data. We may share necessary information with:

  • Trusted service providers (e.g., couriers, payment processors, IT support) who help us deliver our services.
  • Legal authorities, where required by law.

All third-party providers are required to keep your information secure and use it only for the agreed purpose.

4. Payment Security

All transactions are securely processed through our trusted payment gateway partners. We do not store your full credit or debit card details on our servers.

5. Cookies

Our website uses cookies to:

  • Enhance your browsing and shopping experience
  • Remember your preferences (such as saved baskets)
  • Analyse website traffic and performance

You can disable cookies in your browser settings, though some features may not function properly without them.

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Object to certain types of processing
  • Withdraw consent (where applicable)

To exercise these rights, please contact us via the details on our Contact Page.

7. Data Retention

We keep your personal information only as long as necessary to fulfil the purpose it was collected for, or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page. Continued use of our website will be considered acceptance of any changes.